Terms of service

Last Updated: September 15, 2026

Welcome to Beizkna. These Terms of Service ("Terms") govern your access to and use of the Beizkna website, online store, products, services, content, features, and related services (collectively, the "Services").

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

Beizkna is powered by Shopify, which provides the technology used to operate our online store. However, purchases made through our store are transactions between you and Beizkna.

1. Eligibility and Account

You must be at least the age of majority in your place of residence to make purchases through our Services.

When using our Services or placing an order, you agree to provide accurate, current, and complete information, including your name, email address, billing information, payment information, and shipping address where required.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activity associated with your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms or applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.

Product information, specifications, availability, and pricing may be changed or updated at any time without notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase, including by customer, geographic region, or jurisdiction, where permitted by law.

Nothing in these Terms limits any statutory or consumer rights that cannot legally be excluded.

3. Orders and Order Acceptance

When you place an order through our store, you are submitting an offer to purchase the products in your order.

After you place an order, you will receive an order confirmation. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.

An order is accepted when we confirm acceptance and/or ship the products to you.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in cases involving:

• Product availability issues;

• Pricing or listing errors;

• Suspected fraud or unauthorized transactions;

• Incorrect customer or payment information;

• Shipping restrictions;

• Unusual or excessive purchasing activity; or

• Violations of these Terms or applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Your purchases are subject to our Refund Policy.

4. Pricing, Taxes, and Payments

Product prices are displayed on our website and may change from time to time.

The price charged for an order will generally be the price displayed at the time the order is placed, as reflected in your order confirmation.

Unless otherwise stated, prices may not include shipping charges, taxes, customs duties, import fees, or other applicable charges.

You are responsible for providing accurate and complete payment and billing information.

By placing an order, you represent that you are authorized to use the selected payment method.

We reserve the right to correct pricing or billing errors and, where permitted by law, cancel or adjust an order affected by a material error.

Promotions, discount codes, and special offers may be subject to additional terms. If promotion-specific terms conflict with these Terms, the promotion-specific terms will apply to that promotion.

5. Shipping and Delivery

We ship orders according to the shipping options and delivery estimates available at checkout.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances beyond our reasonable control.

Once an order has shipped, tracking information may be provided where available.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by events outside our reasonable control. However, nothing in these Terms limits any rights or remedies available to you under applicable consumer protection laws.

For more information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy.

Unless otherwise stated or required by applicable law, eligible returns must meet the conditions described in our Refund Policy.

Nothing in these Terms or our Refund Policy limits any statutory consumer rights that apply to your purchase.

7. Intellectual Property

All content made available through our Services, including text, product descriptions, photographs, graphics, logos, trademarks, videos, designs, product names, and other materials, is owned by or licensed to Beizkna or its respective rights holders and is protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial purposes.

Unless we provide written permission, you may not reproduce, distribute, modify, copy, publicly display, publish, sell, license, or otherwise exploit our content or intellectual property.

Beizkna names, logos, product names, designs, and slogans may be trademarks of Beizkna or their respective owners.

All third-party trademarks and brand names remain the property of their respective owners.

8. Customer Reviews and Feedback

If you submit a review, comment, photograph, video, suggestion, testimonial, or other content to Beizkna ("Feedback"), you represent that you have the right to submit that content and that it does not violate the rights of another person.

By submitting Feedback, you grant Beizkna a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and promote that Feedback in connection with our Services, products, marketing, and business.

We may remove or decline to publish Feedback that we reasonably believe is unlawful, misleading, offensive, abusive, defamatory, infringing, fraudulent, or otherwise inappropriate.

We are not required to maintain your Feedback confidential or provide compensation for submitted Feedback unless otherwise agreed in writing.

9. Third-Party Services and Links

Our Services may contain links, integrations, applications, payment services, or other features provided by third parties.

Third-party services are governed by the terms and policies of the applicable third party.

We do not control and are not responsible for third-party websites, services, products, content, availability, security, or practices.

Your use of third-party services is at your own discretion and subject to the applicable third party's terms and policies.

10. Shopify

Beizkna uses Shopify to power our online store and provide certain technical and commerce-related services.

Shopify provides the platform through which our store operates, but purchases made through our store are transactions between you and Beizkna.

Shopify is not the seller of Beizkna products and is not responsible for the products, fulfillment, returns, refunds, customer service, or other aspects of transactions between you and Beizkna.

Certain Shopify services, such as Shop or Shop Pay, may be subject to additional Shopify terms and policies that apply to your use of those services.

11. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

You can review our Privacy Policy through the privacy section of our website.

Shopify may also process certain information in connection with providing the technology and services that support our store. Shopify's own privacy practices are governed by Shopify's applicable privacy policies.

12. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use the Services to:

• Violate any applicable law or regulation;

• Infringe the intellectual property or other rights of Beizkna or any third party;

• Commit fraud, abuse, or other unlawful activity;

• Provide false, misleading, or fraudulent information;

• Interfere with the security or operation of the Services;

• Upload or transmit viruses, malware, or other harmful code;

• Attempt to gain unauthorized access to our systems or accounts;

• Use bots, scraping tools, automated systems, or automated purchasing methods to access or interact with the Services without authorization;

• Circumvent security measures, access restrictions, CAPTCHA systems, or other technical controls;

• Collect personal information from other users without authorization;

• Use the Services for spam, phishing, impersonation, or other deceptive activities; or

• Resell, reproduce, or commercially exploit our Services or content without our written permission.

We may suspend or terminate access to the Services where we reasonably believe that these Terms or applicable law have been violated.

13. Automated Access and AI Agents

You may not use automated software, bots, AI agents, scraping systems, or similar technologies to access, purchase from, monitor, copy, or interact with our Services in a manner that bypasses technical restrictions, impersonates human users, interferes with our Services, or violates these Terms.

Authorized automated access must identify itself where technically required and must comply with applicable technical instructions and restrictions.

We may restrict or block automated access at any time where necessary to protect our Services, customers, content, or systems.

14. Errors and Corrections

From time to time, our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other content.

We reserve the right to correct errors and update information at any time.

Where permitted by law, we may cancel or modify an order affected by a material error and will provide an appropriate refund where applicable.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that the Services will always be uninterrupted, secure, timely, or error-free.

Product warranties, if any, are described in the applicable product documentation, product listing, warranty terms, or other applicable materials.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Beizkna and its affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.

This may include loss of profits, revenue, savings, data, business opportunities, or other intangible losses, where such exclusion is permitted by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability that applicable law requires us to retain.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Beizkna and its affiliates, employees, contractors, service providers, and licensors from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms;

• Your violation of applicable law or the rights of a third party; or

• Your misuse of the Services.

This section does not apply to the extent that the claim results from Beizkna's own unlawful conduct or liability that cannot legally be excluded.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

19. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms expressly incorporated into these Terms, constitute the agreement governing your use of our Services.

If any conflict exists between these Terms and a specific policy relating to a particular transaction or service, the specific policy will apply to the extent of the conflict.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

22. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Beizkna's business, except to the extent that mandatory consumer protection laws in your country or region provide otherwise.

If you are a consumer in a jurisdiction that provides mandatory consumer rights, nothing in these Terms is intended to deprive you of those rights.

Where applicable law gives you the right to bring a claim in your local courts or provides mandatory dispute-resolution rights, those rights are not affected by these Terms.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.

The latest version will always be posted on this page with the applicable "Last Updated" date.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

Legal Business Name: Hong Kong BEIZKNA CO., Limited
Trading Name: Beizkna
Email: support@beizkna.com
Business Address: Unit 108B, 7/F, Block B, New Mandarin Centre, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Phone: +86 188 2028 8292
Business Registration Number: 76094299