Shipping policy
Last Updated: October 6, 2026
At Beizkna, we aim to provide reliable shipping and clear delivery information for every order.
We ship to supported destinations through our fulfillment centers and trusted logistics partners. Shipping availability, delivery times, and shipping costs may vary depending on the destination, product, and fulfillment location.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not normally processed or shipped on weekends or public holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
During peak seasons, holidays, promotions, or other periods of high order volume, processing may take slightly longer.
The applicable processing and delivery estimates shown at checkout should be considered the most current information for your order.
2. Shipping & Delivery Times
United States
For orders shipped within the contiguous United States, we currently offer free standard shipping on eligible orders.
Estimated delivery time:
3–7 business days
Delivery estimates begin after your order has been processed and shipped.
Orders shipped to Alaska, Hawaii, Guam, or other U.S. territories may have different shipping availability, costs, or delivery times.
The shipping options available for your address will be displayed at checkout.
Germany
For orders shipped to Germany, we currently offer free standard shipping.
Estimated delivery time:
3–7 business days
Delivery estimates begin after your order has been processed and shipped.
The actual delivery time may vary depending on product availability, carrier operations, weekends, public holidays, weather, and other circumstances beyond our reasonable control.
The applicable shipping method and estimated delivery information will be displayed at checkout.
European Union
For supported destinations within the European Union, we currently offer free standard shipping on eligible orders.
Estimated delivery time:
3–7 business days
Delivery estimates begin after your order has been processed and shipped.
Delivery times may vary depending on the destination country, fulfillment location, carrier operations, weekends, public holidays, weather, and other circumstances beyond our reasonable control.
The available shipping method and estimated delivery information will be displayed at checkout.
Other International Destinations
For supported destinations outside the United States and European Union, estimated delivery time is generally:
8–11 business days
International delivery times may vary depending on the destination, customs clearance, local carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
The available shipping method and estimated delivery time will be displayed at checkout when you enter your shipping address.
3. Shipping Costs
United States
We currently offer free standard shipping for eligible orders shipped within the contiguous United States.
Germany
We currently offer free standard shipping for eligible orders shipped to Germany.
European Union
We currently offer free standard shipping for eligible orders shipped to supported destinations within the European Union.
Other International Destinations
For supported destinations outside the United States and European Union, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
From time to time, Beizkna may offer additional free-shipping promotions or other shipping offers. Promotional terms may apply.
4. Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information when available.
You can use the tracking number or tracking link provided in the email to monitor your shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact us at:
Please include your order number and tracking number when contacting us.
5. Shipping Address
Please carefully review your shipping address before completing your order.
If you need to correct or update your shipping address, contact us as soon as possible and preferably within 24 hours of placing your order.
We cannot guarantee that an address change can be made after an order has entered processing or has been shipped.
Beizkna is not responsible for additional delivery costs or delivery problems caused by an incorrect or incomplete shipping address provided by the customer, to the extent permitted by applicable law.
If a package is returned to us because of an incorrect or incomplete address, we will contact you to determine the available options.
6. Customs, Duties & Taxes
For orders shipped within the United States, Germany, the European Union, or other destinations, the treatment of taxes, customs duties, import charges, and other fees may depend on the product, fulfillment location, destination, and applicable law.
Germany and European Union
Where an order is shipped from a fulfillment location within Germany or the European Union, the shipment will generally not be subject to an additional import customs process when delivered to a customer in Germany or another EU Member State.
For goods imported into the European Union from outside the EU, applicable VAT, customs duties, import charges, or other fees may apply depending on the shipment and applicable law.
Where applicable, taxes, duties, or other charges will be disclosed or collected at checkout where required or available.
Customers should review the final order total and checkout information before completing their purchase.
Customs rules and import requirements may change from time to time. Any applicable charges imposed by customs authorities or other government agencies will be handled in accordance with applicable law.
7. Delivery Delays
Delivery dates and estimated delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed with you.
Delays may occur due to:
- Carrier disruptions;
- Customs processing;
- Severe weather;
- Public holidays;
- Incorrect or incomplete address information;
- Unexpected transportation delays;
- High order volumes; or
- Other circumstances beyond our reasonable control.
For customers in Germany, the European Union, and other jurisdictions with applicable consumer protection laws, statutory delivery rights remain unaffected.
Where no different delivery period has been agreed, applicable EU consumer protection rules generally require delivery without undue delay and, unless otherwise agreed, no later than 30 days after the contract is concluded.
Nothing in this section limits any rights or remedies available to you under applicable law.
8. Lost or Undelivered Packages
If your package appears to be lost, significantly delayed, or has not arrived within the applicable delivery period, please contact us at:
Please provide:
- Order number;
- Tracking number;
- Shipping address; and
- Any relevant information shown by the carrier.
We will work with the relevant carrier or fulfillment partner to investigate the shipment and determine the appropriate solution.
For orders delivered to consumers in Germany, the European Union, or other jurisdictions with applicable consumer protection laws, nothing in this policy limits any statutory rights or remedies relating to non-delivery.
Where applicable law places responsibility for the goods during transportation on the seller until delivery to the consumer, Beizkna will comply with those requirements.
9. Damaged Packages
Please inspect your package when it arrives.
If the package or product appears to be damaged, please contact us at:
Please provide:
- Your order number;
- Photos of the outer packaging;
- Photos of the damaged product; and
- Any relevant tracking information.
We will review the issue and work with you to determine the appropriate solution.
Depending on the circumstances, the solution may include a replacement, repair, refund, or another remedy available under applicable law.
For customers in Germany, the European Union, and other jurisdictions with statutory consumer protections, applicable legal rights remain unaffected.
10. Order Changes and Cancellation
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate requests received before the order enters processing or shipment.
Once an order has been shipped, it generally cannot be cancelled through our normal order-processing system.
However, this does not affect any statutory cancellation or withdrawal rights that may apply to your purchase.
For customers in Germany and other EU Member States, please refer to our Return & Refund Policy for information about applicable statutory withdrawal rights.
11. Shipping Restrictions
Some products or destinations may be subject to carrier, customs, transportation, or regulatory restrictions.
If a product cannot be shipped to your selected destination, the available shipping options may not be displayed at checkout.
We reserve the right to restrict or cancel shipments where required by applicable law, carrier requirements, product restrictions, or destination limitations.
If we are unable to fulfill an order because delivery to the selected destination is not available, we will contact the customer and provide an appropriate solution, including a refund where applicable.
12. Delivery Address and Risk of Delivery
Orders are shipped to the delivery address provided by the customer during checkout.
Once the order has been handed to the carrier, Beizkna may not be able to change the delivery address or shipping method.
For consumer orders, applicable statutory rules regarding the transfer of risk during delivery will apply.
Nothing in this Shipping Policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
13. Free Shipping Promotions
Unless otherwise stated at checkout or on the applicable promotional page, Beizkna's standard shipping offer currently includes:
- United States: Free standard shipping on eligible orders
- Germany: Free standard shipping on eligible orders
- European Union: Free standard shipping on eligible orders
- Other international destinations: Shipping charges may apply
Additional free-shipping promotions may be offered from time to time. Promotional eligibility, exclusions, and other terms may apply.
14. Contact Us
If you have questions about your order or shipment, please contact us:
Legal Business Name: Hong Kong BEIZKNA CO., Limited
Trading Name: Beizkna
Email: support@beizkna.com
We are happy to help with:
- Order status;
- Tracking information;
- Delivery issues;
- Shipping address questions;
- Delayed or missing packages; and
- Other shipping-related questions.