Widerrufsrecht
Last Updated: October 6, 2026
At Beizkna, we want you to be satisfied with your purchase. This Return & Refund Policy explains our voluntary return policy and the statutory consumer rights that may apply to your purchase.
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.
1. 30-Day Voluntary Returns
For eligible purchases, Beizkna offers a 30-day voluntary return period in addition to any statutory consumer rights that may apply.
This voluntary return period means you may request a return within 30 days after receiving your item.
For a standard voluntary return, the item should generally be:
- In the same condition in which you received it;
- Unworn or unused;
- In its original packaging where reasonably possible;
- With original tags, accessories, manuals, and other included items, where applicable; and
- Accompanied by your receipt, order number, or other proof of purchase.
Items that do not meet these requirements may be subject to a reduced refund or may not qualify for a voluntary return.
These conditions do not limit any statutory right of withdrawal or statutory rights relating to defective or non-conforming products.
2. How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number;
- The item you would like to return;
- The reason for the return; and
- Photos or videos, where applicable, if the item is damaged, defective, or incorrect.
For voluntary returns, please wait for our return instructions before sending the product back.
Do not send a return to an address found on your own or to the address on the original shipping label unless Beizkna has instructed you to do so.
For statutory withdrawals or defective products, you may exercise your applicable legal rights by clearly informing us of your decision to withdraw or by contacting us regarding the defect.
3. Germany & European Union — 14-Day Right of Withdrawal
If you are a consumer located in Germany or another EU Member State and purchase eligible goods online, you generally have a statutory right to withdraw from the purchase within 14 days without giving a reason.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receive the goods. Certain rules apply where an order contains multiple goods delivered separately.
To exercise your statutory withdrawal right, you must clearly inform us of your decision to withdraw from the contract.
You may contact us at:
You may also use the Model Withdrawal Form provided below, although using the form is not mandatory.
Return of Goods After Withdrawal
After informing us of your withdrawal, you must generally send the goods back without undue delay and no later than 14 days after communicating your decision to withdraw.
The deadline is met if you send the goods before the 14-day period expires.
Unless otherwise required by applicable law or agreed by Beizkna, you are generally responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal.
We will not charge you for return shipping where applicable law requires us to bear those costs.
Condition of Returned Goods
You may handle the goods to the extent necessary to establish their nature, characteristics, and functionality.
Where permitted by applicable law, you may be responsible for a reduction in value resulting from handling beyond what is reasonably necessary for such inspection.
4. Refunds for Statutory Withdrawals
If you validly exercise your statutory right of withdrawal, we will refund the payments we received from you, including the applicable cost of standard delivery.
If you selected a more expensive delivery option than the least expensive standard delivery offered by us, we are not required to refund the additional cost resulting from that choice.
Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed with you and permitted by law.
We will generally issue the refund without undue delay and, where applicable, within 14 days after receiving your withdrawal notice.
However, where permitted by applicable law, we may withhold the refund until:
- We have received the returned goods; or
- You have provided evidence that the goods have been sent back,
whichever occurs earlier.
These statutory refund rules take precedence over the general refund timelines stated elsewhere in this policy.
5. Germany Return Address
For approved returns from customers in Germany, Beizkna may provide the following German return address:
Beizkna / Return Center
Christianstr 160–164
Halle 4
24536 Neumünster
Germany
Please do not send a return to this address before contacting Beizkna and receiving return instructions, unless you are exercising a statutory right and applicable law permits you to return the goods directly.
The applicable return address may vary depending on the order, product, fulfillment location, or return method provided by Beizkna.
For orders shipped from or returned to the United States, a different return address may apply.
6. United States Return Address
For eligible U.S. returns, the applicable return address is:
IAH3
15525 Milner Road
Houston, TX 77032
United States
Please only send your return to this address after receiving return instructions from Beizkna.
7. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as reasonably possible after receiving it.
If your item arrives:
- Damaged;
- Defective;
- Missing parts or accessories; or
- Different from the item you ordered,
please contact us at:
Please provide your order number and, where possible, photos or videos showing the issue.
If we determine that the item is defective, damaged during delivery, missing required components, or incorrectly shipped, we will work with you to provide an appropriate remedy.
Depending on the circumstances and applicable law, the remedy may include:
- Repair;
- Replacement;
- Price reduction;
- Refund; or
- Another legally required remedy.
For defective or incorrectly supplied products, Beizkna will handle applicable return or shipping costs in accordance with applicable law.
8. Germany — Statutory Rights for Defective Products
The voluntary 30-day return policy does not replace or limit your statutory consumer rights.
For purchases made by consumers in Germany, statutory rights relating to defective or non-conforming goods apply independently of our voluntary return policy.
Where a product does not conform to the contract or is defective, you may have statutory rights to a repair or replacement and, where legally applicable, a price reduction or refund.
These statutory rights cannot be excluded or reduced by this Return & Refund Policy.
EU consumer rules generally provide a minimum two-year legal guarantee for goods, subject to applicable national rules and circumstances.
9. Non-Returnable Items
Certain products may not be eligible for return under the voluntary return policy, unless otherwise required by applicable law.
These may include:
- Gift cards;
- Personalized or custom-made products;
- Products that are not suitable for return for health, hygiene, or safety reasons once opened or used, where applicable;
- Products materially damaged or altered after delivery;
- Certain clearance or final-sale products where clearly identified as non-returnable before purchase; and
- Other products specifically identified as non-returnable on the product page.
Any statutory right of withdrawal or statutory consumer right that cannot legally be excluded remains unaffected.
10. Sale and Discounted Items
A product being sold at a discount does not by itself remove statutory consumer rights.
Products clearly identified as Final Sale or Non-Returnable may be excluded from our voluntary return policy, except where applicable law provides otherwise.
For customers in Germany and the EU, statutory withdrawal and consumer protection rights remain unaffected.
11. Exchanges
If you would like a different product, model, size, or color, the fastest option is generally to return the original item, if eligible, and place a new order for the replacement item.
If the original product is defective, damaged, or incorrectly shipped, please contact us before placing a new order so that we can determine the appropriate solution.
12. Shipping Costs
For voluntary returns due to a change of mind or another reason unrelated to a defect, damage, or fulfillment error, the customer may be responsible for the direct cost of return shipping, unless Beizkna agrees otherwise.
For statutory withdrawals in Germany or the EU, the customer generally bears the direct cost of returning the goods where Beizkna has properly informed the customer of this obligation before purchase.
For defective, damaged, or incorrectly shipped products, applicable return shipping costs will be handled in accordance with applicable law.
Original delivery charges will generally be refunded for a valid statutory withdrawal, except for additional costs resulting from a delivery method more expensive than the least expensive standard delivery offered by Beizkna.
13. Refunds for Partial Returns
If you return only part of an order, the refund will generally apply to the eligible returned item or items and any applicable refundable charges.
Where required by applicable law, applicable standard delivery charges will also be refunded.
14. Late or Missing Refunds
If you have not received your refund after the applicable processing period:
- Check your bank or credit card account again.
- Contact your payment provider or bank, as processing times may vary.
- Contact us at support@beizkna.com if the refund still has not appeared.
We will be happy to help you check the status of your refund.
15. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order has been shipped.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return or withdrawal procedure after receiving the order.
Nothing in this section limits any statutory cancellation or withdrawal rights that may apply.
16. Model Withdrawal Form
For customers exercising a statutory right of withdrawal in Germany or the EU, the following form may be used. Use of this form is optional.
Model Withdrawal Form
To:
Hong Kong BEIZKNA CO., Limited
Trading Name: Beizkna
Email: support@beizkna.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order Number: ____________________
Product: ____________________
Order Date: ____________________
Date Received: ____________________
Customer Name: ____________________
Customer Address: ____________________
Signature (only if this form is submitted on paper): ____________________
Date: ____________________
17. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, defective products, statutory withdrawal rights, or this policy, please contact us:
Legal Business Name: Hong Kong BEIZKNA CO., Limited
Trading Name: Beizkna
Email: support@beizkna.com
Germany Return Address
Christianstr 160–164
Halle 4
24536 Neumünster
Germany
United States Return Address
IAH3
15525 Milner Road
Houston, TX 77032
United States
Please contact us before sending a voluntary return. We will provide the applicable return instructions and confirm which return location should be used.